Privacy policy

This policy explains what personal information Van and Man Poole collects when you contact us, how we use it, and your rights over it. It applies to this website and to enquiries made through it.

What we collect

When you fill in a quote form or email us, we collect the details you provide: your name, phone number, email address, the service you need, your area or postcode, and any description of the move you give. We only ask for what we need to give you a quote and carry out the work.

How we use it

We use your details to respond to your enquiry, provide a quote, arrange and carry out your booking, and communicate with you about it. We do not sell your information, and we do not use it for marketing without your consent.

How long we keep it

We keep enquiry and booking details only as long as needed to provide the service and meet our legal and accounting obligations, then delete them.

Your rights

Under UK data protection law you can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. To make a request, use the contact form.

Cookies

We use Google Analytics to understand how visitors use the site, but only if you choose Accept in the cookie banner when you first visit. Google Analytics then sets its own cookies, such as _ga, and IP anonymisation is switched on. If you choose Reject, Google Analytics is not loaded and no analytics cookies are set. The site uses no other non-essential cookies.

Your choice is saved in your browser so the banner does not appear on every visit. To change it, clear this site's stored data in your browser settings and the banner will appear again.

Contact

For any privacy question, use the contact form.